Service Desk Level I Analyst (weekend) Mexico

At DYOPATH, we’re excited to have been awarded “Great Place to Work” three years in a row! What makes us so great? Our people – we drive DYOPATH’s award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

• You should be able to grow and feel empowered at work.
• You should have fun in a diversified environment and bring your true self to work daily.
• Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!

We are currently hiring a remote Service Desk Analyst! 

Pay/Shift/Location

• 13,500-14,000 pesos monthly
• 1st shift - working 4 days: Saturday and Sunday, 5:30am - 6:00pm CST; Monday and Tuesday, 7:00am - 3:30pm CST 
• REMOTE!!

Essential Functions and Responsibilities:

• Providing exceptional phone and email support to our customers experiencing IT-related issues and services
• Ensuring excellent service standards and maintaining high customer satisfaction
• Performing end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (ie, printers/copiers, etc.) , and initial triage for client network environments
• Using Active Directory administration
• Analyzing and recommending alternative solutions to meet the customer needs
• Mobile Phone Support

What are the requirements?

• Advanced with English language
• Experience supporting and administration of VPN clients
• Excellent customer service skills
• Windows 10 and Office 365 troubleshooting
• Basic understanding of SharePoint
• Experience using ticketing software such as ServiceNow, Cherwell, or Remedy
• High school diploma, college graduates preferred

Benefits:

• Savings Account / Monthly Tope Legal
• SGMM/ Major Medical Insurance / Family
• Life Insurance (employee only)
• Vacation Premium
• Christmas Bonus
• Quarterly Bonus of annual income based on metrics
• Yearly Anniversary Bonus
• Pantry Vouchers
• Marriage and Bereavement Time Off
• Employee Referral Programs
• Growth Opportunities – Internal Promotions and Training/Certifications
• 250 pesos monthly for internet/electricity 
• Ergonomic Chair

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.