Bjorn Churchill

Bjorn Churchill is an accomplished professional in customer experience, currently serving as the Global Head of Customer Experience at Dyson since January 2023, leading a team to enhance the internal Customer Journey through innovative strategies. Prior to this role, Bjorn held the position of Head of European Customer Experience at Rentokil Initial, where a comprehensive CX strategy was developed for multiple countries. Experience includes leadership roles at MHP Consulting UK LTD and NTT DATA Consulting, focusing on customer experience optimization and change management. Early career foundations were built at Nissan Motor (GB) Ltd, where significant improvements in customer engagement and loyalty were established across various departments. Educational background includes studies at CIM - Oxford Brooks from 2010 to 2012.