Banu Cinar P M Idm

Banu Cinar P M IDM is an experienced professional in customer experience strategy and design, currently serving as the Senior CX Strategic Design Manager at E.ON since July 2024. Previously, Banu held pivotal roles at Experian, including Global Head of Customer Experience, where responsibilities encompassed developing a global CX strategy and delivering significant improvements in CX metrics. Experience also includes leadership positions at BT and Allianz Insurance, focusing on embedding customer experience governance and optimizing customer journeys. Banu's early career features a role at Accelya Group, managing CX for British Airways, driving substantial revenue gains. Educational qualifications include a Master's in Customer Excellence Management, alongside several certifications in business analysis, project management, and digital marketing.