Sebastian M. Franke

Sebastian M. Franke is an accomplished IT leader with extensive experience in global operations and service management. Currently serving as Senior Director of Global IT Operation & IT SM at EagleBurgmann, Sebastian drives internal IT innovations and mentorship. As CEO and Founder of concept-f, Sebastian focuses on IT consulting and services. Previous roles include Vice President of IT Service Design at Vibracoustic, where significant achievements included driving corporate IT re-organization and enhancing ITIL frameworks. Additional leadership roles at Freudenberg IT GmbH & Co. KG involved managing teams and directing successful SAP customer transitions. Sebastian has also held management positions in various entertainment and telecommunications companies, establishing a strong foundation in service operations and customer care.