Yuremi Maldonado

Yuremi Maldonado has extensive experience in customer service and success roles, currently serving as the Director of Customer Success at EagleView since April 2015. In this position, Yuremi leads and coaches Customer Service agents and Team Leads to ensure high service quality, while organizing workflow and evaluating service levels to meet metric goals and KPIs. Previously held roles at EagleView include Sr. Customer Success Manager, Customer Success Manager, Customer Support Supervisor, Support Training Supervisor, and Customer Service Representative. Yuremi developed training materials and established assessments to enhance staff development. Yuremi earned an Associate of Arts degree from Edmonds College from 2011 to 2013.