Customer Success Lead

Join EarthOptics as a Customer Success Lead! 

Our mission is to be the leading soil information company, delivering maps that growers, farmers, ranchers, and other stakeholders use to cost-effectively increase yields and improve soil health and the climate. We are creating a future where traditional sampling methods are obsolete.

With the recent merger of EarthOptics and Pattern Ag, we are combining cutting-edge genomic analysis, data science, microbiology, and remote sensing to revolutionize agriculture. Our unified mission is to help farmers and ranchers sustainably increase their yields and feed the growing world through all things soil.

We are a growing company with a passion for soil health, innovative technologies, and supporting all within the food value chain. We currently have ~140 individuals spread across 32 states and 2 countries, and they come from all walks of life, industries, and experiences. We are deeply focused on building the future of AgTech and sustainability and helping the world see soil differently.

Our Customer Success Lead will join our Partner Success team to impact our mission through individual contributor responsibilities. We have certain criteria across all our hires at EarthOptics, no matter the position or team. Regardless of the role, our team embraces learning, craves collaboration, and is driven by a fast-paced environment. If you resonate with our values and goals, we encourage you to apply—even if you don't meet every requirement. You could be the perfect fit for this role or future opportunities.

The digs: 

• Job Type: Full-time, exempt.

• Work Location: This is a remote position, for anyone that is authorized to work in the US, and currently resides in the continental US.

• Travel: Occasional Travel.

• Start Date: February 2025.

• Compensation: $69,750-79,000 annually, plus quarterly commissions (roughly $95-100,000 OTE)

*Your actual base pay will depend on your geographic location, job-related skills, experience, and relevant education or training. EarthOptics uses compensation regions that vary depending on location, so ask your recruiter to share more about the specific salary range for your preferred location during the hiring process.

What you’ll cultivate as a Customer Success Lead: (Your responsibilities)

• Build and maintain strong, lasting relationships with dealers to foster trust, loyalty, and long-term collaboration. Our dealer-customers are typically agronomy-focused. businesses or agronomic input suppliers who provide EarthOptics products and services to their grower/farmer customers.

• Serve as the primary point of contact for dealer-customers, ensuring a consistent and positive experience while addressing support needs either directly or through escalation to the appropriate department.

• Collaborate with Regional Sales Managers to support sales strategies and communicate the value proposition of EarthOptics products and services

• Ensure a seamless dealer-customer experience throughout the dealer journey, focusing on retention, satisfaction, and growth.

• Identify growth opportunities and help dealer-customers sell more EarthOptics products to more of their growers/customers.

• Lead onboarding and training for new dealer-customers, ensuring they are equipped to place orders, collect soil samples, and access agronomic results via the EarthOptics Agronomy App.

• Monitor dealer-customers activities during peak seasons (Spring and Fall) to ensure timely soil sampling and order progress against goal.

• Track dealer-customers performance, identify areas for improvement, and offer proactive support and guidance.

• Coordinate with product, sales, and engineering teams to align goals, challenges, and opportunities for continuous improvement.

• Occasionally travel to meet with dealer-customers, participate in regional sales events, and facilitate in-person training sessions as needed.

Are you our soil-mate? You’ll bloom in this role if you have experience in: (Your qualifications)

• Bachelor’s degree in Business, Agriculture, Technology, or a related field (or equivalent work experience).
• 3-5 years of experience in a customer success, account management, or other customer-facing role
• Strong customer relationship management skills with a customer-first mindset.
• Experience in facilitating projects and customer-facing initiatives.
• Self-starter mentality with the ability to work independently as well as within a cross-functional team.
• Keen attention to detail with strong organizational skills.
• Capability of managing multiple tasks simultaneously in a dynamic environment.
• Demonstrated verbal and written communication skills.
• Aptitude to learn and navigate new technologies quickly, often with minimal guidance.
• Ability to distill technical results into understandable and actionable recommendations.

**We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor or transfer visas at this time.

Although not required, we’d love to see roots in:

• Experience in the agriculture, agtech, or farming industry is highly preferred.

• Familiarity with CRM platforms (HubSpot, Salesforce, or similar) and project management tools (Asana, Monday.com, etc.).

• Background in crop consulting

• Start-up experience

Aside from “the green”, we can offer you:

• Medical, Dental & Vision Insurance - 85% funded by EarthOptics for benefit-eligible employees and 65% for dependents

• Company-paid LTD, STD, and Life Insurance

• Meaningful equity option grants

• 401k Plan + Employer Match up to 4%

• 17 days of paid time off, plus 10 additional company holidays

• Parental Leave

• Professional Development Stipend + access to learning platforms

• Candidate Referral Program

• Above and Beyond Bonus Program

• Flexible Schedule & Hybrid/Remote Work Environment

• Regular opportunities to give feedback on our benefits offerings

How we stay grounded:

Although we have teammates working in the field, in-office, and at home, we aim to create a cohesive, diverse, and enriching environment for all of our employees. We embrace different tools to enhance our workflows and communicate intentionally, both live and asynchronously. A few quick facts you should know:

• We rely on Slack to communicate. Although there are a variety of team-specific systems to facilitate your work, this is our primary!

• We love both food and emojis at EarthOptics. If hired, you’ll come to love (and use many) taco and donut emojis. 🌮🍩

• Our core business hours are Monday through Friday 11am-4pm EST. We have teammates in every time zone, and have some teams that operate outside of that timeframe. As a remote employee, you are asked to honor those hours to ensure enough time to overlap with key cross-functional teams.

• In order to maximize our remote culture, we host company-wide opportunities to connect (virtually and in-person) and create space for focus work. For example, we have a weekly all-hands stand-up meeting on Monday and reserve Fridays as a regular “No Meeting” day.

• Instead of values, we believe in actionable “cultural concepts”. Collectively, we hold one another to act and give feedback with these concepts in mind. Ours are information and intent, recognition and respect, and autonomy and accountability.

Inclusion and Diversity at EarthOptics: 

At EarthOptics, we embrace diversity and equality, and stand against any form of discrimination or harassment. We base all hiring and promotion decisions on business needs, job requirements, and individual qualifications, regardless of race, color, religion, gender, gender identity, national origin, age, marital status, parental status, veteran status, or disability.

We are deeply committed to welcoming and including every qualified individual. As a part of this commitment, we ensure that persons with disabilities have access to reasonable accommodations. If you require assistance during the job application or interview process, need support to perform essential job functions, or seek other benefits and privileges of employment, please reach out to us at accommodations@earthoptics.com.