Ben Valentine

Ben Valentine currently serves as the Head of Rail Contract Performance at East Midlands Railway, a position held since June 2020, where responsibilities include managing the business relationship with the Department for Transport and ensuring compliance within the organization. Prior experience includes roles as Rail Contract Performance Manager and Franchise Delivery Manager at Stagecoach Rail, where Ben focused on enhancing customer experience through innovative solutions and business cases. Earlier work as a Business Analyst involved improving various aspects of customer service across Stagecoach Group subsidiaries. Ben's career commenced with part-time work as a Hire Desk Receptionist at Bury Van Hire Ltd, providing services to clients and handling reservations. Academic credentials include a Bachelor's Degree in Geography from the University of Oxford.