Account Manager - Spanish Speaking

Customer Service · Melbourne, Australia

Job description

​Looking for an opportunity to combine your love for live streaming with your talent for managing accounts, all while working for a company that's already taking the live streaming industry by storm? Look no further! We're a new streaming platform that's already making a big impact, and we're searching for enthusiastic account managers to join our team and help us continue our growth.

What's in It for You:
This role offers a unique opportunity to be part of a dynamic and rapidly growing company at the forefront of the streaming industry. You will have the chance to work with a talented team dedicated to driving innovation in streaming content. Join us and be a part of shaping the future of streaming entertainment.

Your Role with Us:
With a surge in viewership across our Spanish speaking markets, we are now looking for a Spanish-speaking Account Manager to play a pivotal role in Kick.com's expansion. You will be responsible for identifying and onboarding new talent, building and nurturing strong partner relationships, and assisting them in achieving their streaming goals. Working closely with our affiliate team, you will develop and execute strategies that drive innovation and further establish Kick.com as a leading streaming platform. Your contributions will directly impact the growth and success of Kick.com, shaping the future of streaming content.


Our Story:
Kick.com is built by gamers, for gamers and whilst our platform may be new, we're already making waves by partnering with some of the biggest names in streaming!

We’re not just another live streaming platform though - we’re a community of gamers, creators, and fans who are passionate about building something incredible together, and we’re already seeing the results of our hard work: Our platform is quickly becoming one of the fastest growing forces in the industry. In just 70 days of launching, we reached 1 million users, a feat which took Spotify 5 months, Facebook 10 and Netflix 3 and a ½ years. Fast forward to today, we have more than 20 million users and recently celebrated 1 billion watch hours, and we are just getting started.

Kick.com is brought to you by the founders of the world's leading crypto casino, Stake.com. Our founders have spent the last two decades playing video games together and fueled by their extensive knowledge, experience, and deep love for tech, they have turned their passion into a number of thriving entertainment and gaming brands. This passion for gaming, has led to Kick.com being recognised as an industry disruptor and the ones to watch, making us the ultimate destination for gamers and creators alike.

Kickstart your career and apply today!

What you will do:

  • Be the primary contact for partners for all areas (programming, marketing, finance) to manage activities such as content promotions, new user acquisition opportunities, partner payments, and reporting. 
  • Implement partner hand-off once a deal has been completed and work with the partner to build an account plan to support each party’s commitments under the agreement.
  • Manage onboarding of new channel partners including channel set-up, content ingestion and publishing process, teaching partners how to use the dashboard and related CMS features
  • Surface sponsorships opportunities to partner by working with Ad Sales teams.
  • Log and track partner account status within Kick’s backend,  regularly report metrics against established goals for each partnership
  • Identify and build strategic growth strategies for newly onboarded partners.
  • Work with Product teams to identify new products (i.e. Extensions, Co-streaming with Kick influencers) that add value and audience to the partners’ content on Kick

What you will bring:

  • Have knowledge of the streaming industry and its operations 
  • Are fluent in both Spanish and English, verbally and written

Bonus points if you have:

  • At least 1+ year of strategic account management or other relevant client relations
  • Experience in the digital video or entertainment industry
  • Deep knowledge of the UGC creator ecosystem
  • Project management and prior account management experience
  • Sports, gambling and cryptocurrency knowledge advantageous
  • Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom

Some of the perks of working for us:

  • EAP access for you and your family
  • A full-time barista who will make you coffee, tea and fresh juices
  • Daily catered breakfast
  • Massage Wednesdays - we get professionals to do this!
  • Fun office environment with pool tables, table tennis and all your favorite gaming consoles
  • Paid volunteer day
  • Flexible working hours
  • Help yourself drinks fridges and snack shelves

“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.