Francisco Javier Recabarren Cuevas

Francisco Javier Recabarren Cuevas has extensive experience in the contact center industry, currently serving as Ingeniero de Postventa at e-Business Distribution (eBD Chile) since January 2015, where responsibilities include installation, support, and maintenance of call center platforms Genesis and Aspect, alongside technical and operational client advising. Prior roles include Ingeniero de Proyectos TI Contact Center at NESS from July 2012 to December 2014, focusing on contact center projects with a specialization in Workforce Management, and various analytical positions at Entel from August 2010 to August 2012, handling forecasting, traffic control, and service optimization within call center operations. Francisco holds a degree in Ingeniería en Informática y Gestión from Universidad Diego Portales and has further certifications from Aspect Software and Genesys University.