Ingeborg Deferme

Business Analyst at EBTS Pro Assist

Ingeborg Deferme has a diverse work experience, starting at EBTS Pro Assist in 2014. Ingeborg began as a multilingual operator, handling incoming calls efficiently. After six months, they were promoted to key account manager for Carrier, a refrigerated transport company. In this role, Ingeborg provided training to operators and focused on efficiency and positive evolution. In 2018, they joined Pro Assist Dooel as the office manager in Skopje, Macedonia. Ingeborg'sresponsibilities included legalizing the office, establishing administration and accounting processes, organizing the office space, and hiring and training new employees. Ingeborg'sgoal was to create a productive branch office.

Ingeborg Deferme completed their secondary education at Sint-Franciscuscollege Campus Berkenbos, where they obtained a Diploma Secundair Onderwijs with a focus on Latin and Mathematics. Ingeborg then pursued their higher education at KU Leuven, where they earned a Master of Arts degree in Spanish language and literature. In addition, they also completed a Specifieke LerarenOpleiding in French-Spanish at KU Leuven.

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Timeline

  • Business Analyst

    January, 2022 - present

  • Contract Responsible Carrier Onecall

    December, 2014

  • Meertalig Dispatcher

    June, 2014