Ryan Willis

Ryan Willis has a diverse work experience. Ryan started their career in 2019 as a Line Cook at Boston Pizza Restaurants, LP. After that, they worked at Literacy Link South Central from 2020 to 2021, where they were involved in Pandemic Planning Manual Research and Development. Currently, they are working as a Tech Support Specialist at ecobee since 2021.

Ryan Willis attended Ingersoll District Collegiate Institute and obtained an OSSD degree in 2011. Subsequently, they enrolled at Fanshawe College to study Game and Interactive Media Design. In terms of additional certifications, Ryan obtained the CompTIA Security+ ce Certification from CompTIA in August 2021. Ryan also acquired several customer service and sales-related certifications from LinkedIn, including "Become a Sales Representative," "Build Your Skills In Customer Service," "Building Rapport with Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service Foundations," "Customer Service: Call Control Strategies," "Customer Service: Handling Abusive Customers," "Customer Service: Problem Solving and Troubleshooting," and "Customer Service: Serving Customers Through Chat and Text." Additionally, Ryan obtained the "Cybersecurity Essentials" certification from Cisco, the "De-Escalating Intense Situations" certification from LinkedIn, and two Unix badges from PentesterLab.