Matthew Conant

Matthew Conant has over 20 years of work experience in various leadership roles within customer experience and operations management. Matthew has served as the Vice President of Customer Experience at EcoWater Systems and as the Senior Director of Customer Experience at Sportsman's Guide, where they successfully improved overall net promoter scores through targeted improvements. Matthew also held the position of Director of Customer Care and Success at When I Work and the Director of Offshore Vendor Relations, Customer Engagement at Bluestem Brands. Earlier in their career, Matthew worked as the Senior Director of Operations at Edmentum and owned their own consulting business, Positive Approach Consulting. Matthew began their career as a Director at Microsoft, where they focused on product development and management.

Matthew Conant obtained a Bachelor of Science degree in Accounting from Winona State University between 1988 and 1991. In 2017, they received an Agile Certification from the University of Minnesota. Additionally, in July 2018, they obtained a Customer Success Management - Level 1 certification from SuccessHACKER.