Royal Shariyf

Royal Shariyf has a diverse and extensive work experience spanning multiple industries. They have worked at various companies in different roles, showcasing their expertise in customer success, customer engagement, and training. Their most recent role is as a CSAM (Customer Success Account Manager) at Microsoft since 2021. Prior to this, they served as a Customer Success Director at EdCast starting in 2020.

From 2018 to 2020, Royal worked at NYLE Group LLC as a Customer Success Principal, where they focused on customer engagement strategies and were responsible for ensuring customer adoption, retention, and satisfaction. They also drove subscription renewals and identified opportunities for growth.

Before that, Royal worked at Infor from 2014 to 2018 as a Customer Success Manager with a specialization in Learning Management Systems (LMS) and Human Capital Management (HCM). They were the principal contact for clients and acted as the 'voice of the customer' throughout the project lifecycle. They built strong client relationships and facilitated client adoption at the C-level suite across sectors.

Prior to Infor, Royal was a Principal Consultant at Beyond Philosophy from 2011 to 2014. They managed accounts and led teams in designing customer experience solutions across various communication channels. Before that, they held the same position at NYLE Group LLC from 2008 to 2011, where they provided journey mapping and created digital strategies and customer experiences.

Royal's earlier experience includes working as the Director of Learning and Development at Didit.com from 2006 to 2008, where they established and managed the company's first-ever Learning and Development department. They also worked as a Training Manager and Technical Writer at the Schering-Plough Research Institute from 2004 to 2006, leading training, technical support, and software installation.

Starting their career at LexisNexis (formerly Choicepoint) in 1997, Royal worked as a Senior Trainer, delivering training on software and data analytics and designing courseware and training materials.

Overall, Royal Shariyf has a breadth of experience in customer success, customer engagement, training, and technical support across various industries.

Royal Shariyf attended SUNY New Paltz but did not complete a degree. During their time at the university, they focused their studies on Industrial and Organizational Psychology as well as Business Administration.