Edenred Italy
Francesca Ditroia is a professional with extensive experience in customer operations and support roles. Currently, Francesca works at Edenred Italia in Customer Operations since September 2022. Previously, Francesca served as Customer Care Support at NEXTERIA s.r.l. from September 2020 to August 2022, providing assistance via video call and chat for bank account openings and document verification. Francesca also worked as a Tutor at Lezioni Online from November 2018 to September 2020, preparing tailored lessons to enhance student engagement and learning. Earlier experience includes a position as an AuPair with AuPairWorld, caring for young children, and a role as a Back-office and Front-office Assistant at the Prefecture, supporting foreign citizens with Italian citizenship applications. Academically, Francesca holds a Master's degree in Integration and Intercultural Communication for Institutions and Businesses from Università degli Studi di Milano and a Bachelor's degree in Intercultural Mediation from Università degli Studi di Bari.
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Edenred Italy
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Edenred, which invented the Ticket Restaurant® meal voucher and is the world leader in prepaid corporate services, designs and delivers solutions that make employees’ lives easier and improve the efficiency of organizations. By ensuring that allocated funds are used as intended, these solutions enable companies to more effectively manage their: • Employee benefits • Expense management process • Incentive and rewards programs The Group also supports public institutions in managing their social benefits programs. Edenred is committed to forging and nurturing relationships with all of its stakeholders, based on dialogue, win-win benefits and mutual responsibility: - Companies and public authorities, concerned with being a good place to work, with motivating their teams and optimizing their performance. - Beneficiaries, who appreciate the simplicity and convenience of service cards and vouchers in making their lives easier. - Affiliated merchants, seeking to increase their revenue, retain their customers and secure their transactions. - Public partners, looking to improve the effectiveness of their social and economic policies, to deliver benefits and to ensure the traceability of funds allocated to benefit programs. Edenred operates in 40 countries, with some 6,000 employees, nearly 610,000 companies and public sector clients, 1.3 million affiliated merchants and 38 million beneficiaries. More information on www.edenred.com.