Donna Randall

Donna Randall is an experienced IT Technician currently employed at Edgewater Federal Solutions, Inc. since February 2019. Prior to this role, Donna served as a Service Delivery Consultant at Bank of America from October 2013 to September 2019, where responsibilities included producing detailed incident reports and implementing automated tracking systems. Donna's earlier career includes a position as Service Support Manager at Hewlett Packard Enterprise, focusing on meeting service levels and managing data solutions, and serving as Team Lead Manager SLA Management at Bank of America, where key tasks included managing personnel, delivering performance metrics, and overseeing administrative duties.