Anna Kafka

Anna Kafka has a diverse work experience that spans over several companies. Anna started their career at the New York State Department of Health, where they worked as an Administrative Assistant for six months in 2008. After that, they joined the United States Marine Corps, specializing in Telecommunications, from October 2008 to October 2012.

In 2013, Anna joined Bandwidth Inc. and held various roles within the company. Anna started as an LNP-Order Analyst, responsible for carrier coordination and customer service. From there, they progressed through different managerial positions, including Operations Manager for LNP Projects, Toll-Free Porting, and CLEC Port Outs, and Operations Senior Manager for Porting and Provisioning. Anna'srole in these positions involved developing and implementing efficient operational processes to meet customer needs and ensure high levels of customer satisfaction.

In 2018, Anna transitioned to the role of Senior Manager of Carrier Relations at Bandwidth Inc. In this position, they acted as the main point of contact for technical and operational concerns related to industry partners. Anna also oversaw network enhancements, informed product roadmaps, and partnered with internal teams to drive growth strategies.

In 2019, Anna became a Program Manager II, Operations at Bandwidth Inc., where they led cross-departmental working teams to deliver high-value programs focused on enhancing the customer experience and increasing operational scale and efficiency. Anna was also responsible for creating self-sustaining and scalable processes and expanding strategic partnerships.

In 2021, Anna joined 8x8 as a Senior Manager of Global LNP Operations. Anna'srole included leading daily number porting operations in the US and Canada, as well as supporting European operations. Anna implemented KPIs to drive team performance and process improvement, contributing to the Voice of the Customer program and overall CSAT.

Most recently, in 2022, Anna joined Edify as a Senior Carrier Relations Manager. Anna'sresponsibilities in this role are yet to be determined.

Anna Kafka attended Webster University from 2010 to 2012, where they earned a Master of Arts (M.A.) degree in Management and Leadership. Prior to that, they completed their undergraduate education at the University of Hartford from 2003 to 2007, earning a Bachelor's degree in Business Administration. Later, from 2012 to 2014, they pursued another Master's degree, this time in Business Administration, at Colorado Technical University. Additionally, Anna Kafka also holds a Master of Business Administration (M.B.A.) degree from Webster University and a Master of Business Administration (M.B.A.) degree from Colorado Technical University, although the specific details regarding their duration and field of study are not provided.