Mayara Portes

Mayara Portes is a skilled Customer Experience Analyst and Innovation professional currently working at Editora do Brasil since June 2023, where responsibilities include managing ten customer-centric innovation projects and overseeing the AEVO platform for innovation engagement. Prior experience includes roles at Hurst Capital from April 2021 to May 2023, where Mayara structured the Customer Experience area and implemented key metrics such as NPS, CES, and CSAT. Additionally, Mayara has a background in sales development and customer service management, with leadership roles focusing on process improvements and customer satisfaction. Mayara holds a Certificate in Business and Marketing from ESPM and a Technologist degree in Process Management from Universidade Paulista.