Customer Experience Team

The Customer Experience Team at eDreams Odigeo is dedicated to enhancing the overall satisfaction of travelers by developing and implementing strategies that optimize customer interactions across various channels. This team focuses on improving service delivery, addressing customer feedback, and supporting initiatives that foster loyalty among customers, particularly VIPs. By collaborating with various stakeholders, they aim to streamline processes, enhance communication, and ensure a seamless travel experience from booking to post-travel support.