Alessandra Tufano

Alessandra Tufano currently serves as the CX Quality Assurance Lead at eDreams ODIGEO since March 2024. Previously, Alessandra worked as a Quality Analyst for Coinbase from February 2019 to January 2022, where responsibilities included conducting quality audits and streamlining processes. Prior roles include Global Quality Analyst for Accenture Media Ops, where Alessandra developed quality structures and performed audits, and various quality analyst positions at Arvato Financial Solutions, focusing on Google Adwords for the Italian market. Alessandra's career began at HP as a Back Office Analyst and Sales & Service Agent, handling customer account issues and financial product sales. Educational background includes degrees in Storia dell'Arte and Conservazione dei Beni Culturali from Università degli Studi 'Suor Orsola Benincasa'.