eDreams ODIGEO
Carolina Morales is a seasoned professional with extensive experience in customer experience operations, team leadership, and corporate training. Currently serving as CX Operations Manager at eDreams ODIGEO since November 2022, Carolina has previously held significant positions such as Senior Team Lead for Patient Care at Impress and Performance Coach at American Express Global Business Travel. With a background in corporate training and development across multiple industries, including debt collection and strategic consulting, Carolina has honed skills in team management and customer service. Educational qualifications include a degree in Business Coaching from Instituto Europeo de Coaching, an MBA in Hotel Management from Les Roches, and a diploma in Tourism from Universidad Autónoma de Madrid.
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eDreams ODIGEO
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eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e- commerce businesses in Europe. The business is the largest player worldwide in flight revenues, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 17 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 690 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted more than 3.8 million members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe. #WE FLY HIGH #WE SET THE PATH #WE JOURNEY TOGETHER #WE EXPLORE, GROW AND DISCOVER!