Juna Vivek

Head - Customer Delight at Edureka

Juna Vivek has a diverse work experience, starting with their current role as the Head of Customer Delight at Edureka since 2023. Prior to this, they held the position of ABM - Customer Success & Delivery at Edureka from 2018 to 2023. Juna also worked as a Customer Relationship Management Manager at BlueStone in 2015 and as a Senior Customer Service Officer at Edureka from 2014 to 2015. Before joining Edureka, Juna worked as a Senior Customer Service Officer at OLAM AGRO INDIA LIMITED in 2012, a Senior Sales Officer at Nortech Infonet Pvt Ltd from 2011 to 2012, and a Sales Coordinator at TEKNICOM SECURITY SOLUTIONS PRIVATE LIMITED in 2010. Their earliest work experience was as a Customer Service Representative at Reliance Communications from 2009 to 2010.

Juna Vivek completed their higher secondary education in Commerce with Computer Science at St. Joseph's Convent Anglo Indian Higher Secondary School Coonoor from 2003 to 2005. Juna then pursued a Bachelor's degree in Commerce with Computer Science at PSGR Krishnammal College for Women from 2005 to 2008. Juna furthered their education by earning a Master of Business Administration (MBA) degree with a focus on Marketing & Finance from Guruvayurappan Institute of Management between 2009 and 2011. Additionally, they completed a Post Graduate Diploma in Entrepreneurship/Entrepreneurial Studies at Bharathiar University during the same period.

Links

Previous companies

Jewels Online Distribution India Private Limited logo

Timeline

  • Head - Customer Delight

    April, 2023 - present

  • ABM - Customer Success & Delivery

    July, 2018

  • Senior Customer Service Officer

    January, 2014