Bridget Alford, M.Ed

Bridget Alford, M.Ed has a diverse work experience spanning over two decades. Most recently, they worked at eDynamic Learning as a Customer Success Manager, where they built strong customer relationships through personalized onboarding and conducted training for new clients. Prior to this, they were a Curriculum Support Lead at Accelerate Education, where they communicated with internal and external clients to address support requests and collaborated with subject matter experts and developers to improve curriculum offerings. Bridget also served as a Client Support Manager at Moonami, providing help-desk support and collaborating on technical projects. Bridget has previous experience as an Educational Technology Consultant at eDynamic Learning, a Curriculum Support Manager at K12, and a Business Analyst Quality Assurance and Business Technology Instructor at Florida Virtual School. Bridget started their career as a Business Technology Instructor at Holmes County High School, where they provided an engaging educational experience and maintained the technical aspects of the computer lab. Throughout their career, Bridget has demonstrated proficiency in customer support, curriculum development, project coordination, and technical troubleshooting.

Bridget Alford, M.Ed has a diverse education history. Bridget first pursued their Bachelor of Arts degree in Business Teacher Education from the University of West Florida, graduating in 1993. After a significant gap, they completed their Master of Education degree in Instructional Technology from the same institution, having studied from 2003 to 2006.

In addition to their formal education, Bridget has actively pursued further certifications to enhance their skills and knowledge in various areas. Bridget obtained the Certified Associate in Project Management designation from Master of Project Academy, focusing on Project Management. Bridget also holds multiple certifications from LinkedIn, including "Smartsheet Tips and Tricks," "Smartsheet Essential Training," "Process Improvement Foundations," "Elearning Essentials: Instructional Design," "IT Service Desk: Service Management," "Managing a Customer Contact Center," "Customer Service: Serving Customers Through Chat and Text," "Managing a Customer Service Team," "Agile Instructional Design," "Instructional Design Essentials: Models of ID," "Instructional Design: Adult Learners," "Instructional Design: Creating Video Training," and "Instructional Design: Needs Analysis." Furthermore, they possess the "TechSmith Camtasia 2021 Explorer" certification from TechSmith and the "Zoom Video Conferencing" certification from Alison.

Bridget Alford, M.Ed has consistently pursued educational and certification opportunities to keep herself updated and to complement their expertise in Instructional Technology and Project Management.