Malou Suërs

Malou Suërs has a diverse and extensive work experience spanning various industries. Malou currently holds the position of Sr. Customer Success Manager at Effectory since March 2022. In their previous role as a Transition Specialist at Effectory, they supported project managers in the transition towards SaaS and new customer service methods. Prior to that, they served as a Sr. Project Manager at Effectory, responsible for organizing and executing employee feedback projects for key accounts and advising customers on employee listening solutions.

Before joining Effectory, Malou worked as an Account Executive at ScaleUp Company from April 2017 to March 2018, where they generated new business and established sustainable customer relationships. Malou also planned and organized Masterclasses and workshops.

From May 2015 to December 2016, Malou worked as a Social Media and Customer Care Coordinator at One.com, where they developed customer care courses, trained customer support agents, and managed social media web care.

Earlier in their career, Malou held the position of Account Manager at GS1 Nederland from August 2013 to March 2015, where they focused on the food, beauty, and health sectors. Malou was responsible for implementing supply chain standards to improve efficiency and visibility.

Malou also briefly served as a Sickness Insurance provider at Generali from March 2013 to August 2013 and as a member of the Customer Support & Refund Team at Groupon Nederland from May 2012 to October 2012.

Malou began their career as a Market Researcher at TNS NIPO from September 2008 to January 2011, where they specialized in areas such as branding, communications, customer experience management, and retail.

In 2010, Malou worked as a Junior PR Consultant at Creative Venue, focusing on corporate communication, investor relations, and marketing PR.

Overall, Malou Suërs has gained a diverse range of skills and experience throughout their career, including customer success management, project management, account management, social media marketing, and market research.

Malou Suërs has an extensive education history that includes various degrees and certifications. In 2023, Malou attended the Gayatri Yoga School for an unspecified period of time, though the details of the degree or field of study are not provided. From 2017 to 2018, Malou completed a 50-hour module as part of the Yoga Alliance accreditation at De Nieuwe Yoga School, specializing in Yoga Teacher Training and Yoga Therapy. In 2012, Malou attended the Querétaro Language School to study Spanish Language and Literature.

Malou's higher education began in 2011 at the University of Amsterdam, where they pursued a Master's degree in the Graduate School of Communication with a focus on Corporate Communication. Prior to that, from 2009 to 2010, Malou pursued a Minor degree in Business Studies at the same university. From 2007 to 2010, Malou obtained a Bachelor's degree in Communication Science from the College of Communication at the University of Amsterdam.

During their secondary education, Malou attended the IB World School from 2005 to 2007, where they obtained an International Baccalaureate (IB) Diploma with a focus on English A2. And from 2001 to 2007, Malou studied at Van der Capellen Scholengemeenschap, completing the Atheneum/Bilingual program.

Additionally, Malou Suërs received a certification in Customer Success for Impact from Winning by Design in April 2023.