Courtney J.

Courtney J. has a diverse work experience spanning multiple industries. Courtney is currently working as a Service Desk Engineer at Efficio since October 2021. Prior to that, they worked at Genomics England as a Service Desk Analyst from September 2019 to September 2021, where they were responsible for resolving service requests and incidents, diagnosing technical issues, and managing various applications.

Before their role at Genomics England, Courtney worked at Booking.com, starting as a Sales Advisor in February 2012 and eventually becoming a Senior Customer Service Agent from May 2017 to September 2019. In these roles, they assisted customers and accommodation partners with reservations and handled complex issues such as hotel closures and natural disasters.

Courtney also gained experience in the technology industry, working as a Specialist at Apple from April 2015 to June 2016, where they assisted customers with purchasing products and provided technical support. Additionally, they worked as a Telemarketer at Listen from March 2014 to April 2015.

Overall, Courtney J. has a strong background in customer service, technical support, and problem-solving, with experience in a variety of roles and industries.

Courtney J. attended the University of Bedfordshire from 2013 to 2015, where they studied Marketing. They did not obtain a degree during this period. In addition to their education, Courtney J. also obtained the following certifications: ITIL Foundation Level from QA Ltd in June 2021, and Service Desk Analyst v7 from The Service Desk Institute (SDI) in November 2020.