Shefali Gupta

Shefali Gupta is an experienced professional in business analysis and client management, currently serving as Manager Business Analyst at EFS Facilities Services India Pvt. Ltd. since January 2022, where Shefali oversees project execution and translates client requirements for the technology team. Previously, Shefali held the position of Deputy Manager CRM at Mybox Technologies Pvt. Ltd. from December 2017 to January 2022, focusing on client relationships and project coordination. Earlier experience includes roles such as Associate Manager at UM Motorcycles, where Shefali managed customer satisfaction scores, and Reservations Agent at OYO Rooms, facilitating guest check-ins. Shefali began their career as Corporate Executive at ACME Cleantech Solution Private Limited, coordinating with corporate clients and preparing marketing reports. Educationally, Shefali holds a Bachelor’s degree in Business Administration from the Indian Institute of Planning and Management.