Nicholas Madsen

Nicholas Madsen has extensive work experience in customer success management and business development. Nicholas is currently working as a Senior Customer Success Manager at eGain Corporation, where they started in January 2023. Prior to this, they were a Senior Customer Success Manager at BlueOptima from March 2022 to January 2023. From January 2021 to March 2022, Nicholas worked as a Customer Success Manager at Nextiva.

Before transitioning into customer success management, Nicholas held several roles at Zero Mass Water, including Senior Manager of Global Distribution from May 2019 to January 2021. Nicholas was responsible for on-boarding new distributors globally and assisting in the marketing strategy for new distributor acquisition. During their time at Zero Mass Water, they also served as Senior Manager of Business Development and Global Project Support for a brief period in early 2019.

Prior to their role at Zero Mass Water, Nicholas worked at Waste Management as a Strategic Account Manager from September 2016 to September 2018. In this role, they managed existing strategic accounts for the commercial property segment in Eastern Canada. Before that, they were a National Account Manager at Waste Management from August 2015 to September 2018, managing a personal portfolio of accounts for large enterprises in the United States and Canada.

Nicholas's previous experience also includes working as a Federal Software Sales representative at Axway from August 2013 to August 2015. Nicholas managed software licenses and maintenance renewal accounts for various federal agencies across the country, including the military and federal healthcare programs.

Earlier in their career, Nicholas worked at GoDaddy as an Executive Accounts representative from September 2008 to July 2013. Nicholas managed a personal portfolio of over 500 accounts consisting of the company's top customers.

Nicholas Madsen attended Arizona State University from 2006 to 2008, where they pursued coursework in Communications. Nicholas did not obtain a degree during this time. In 2013, Nicholas obtained an ITIL Foundation Certificate, although the specific institution and month of completion are not provided. Nicholas is currently pursuing Six Sigma Green Belt Certification, with no specific completion date mentioned.