Giovanni Grasso

Giovanni Grasso has a diverse range of work experience spanning from 2007 to present. Giovanni began their career as an Administrative Assistant at Private School "Maria Montessori" where they provided IT and Helpdesk support as well as managing tuition fees. Giovanni then moved on to work as an Administrative Assistant at Istituto alberghiero "Massimo Alberini" on a temporary basis, handling various administrative tasks. Following this, they established their own business as the Business Owner of Prendi E Vai, a small pizzeria, where they managed stock and developed an integrated e-commerce website. Grasso further expanded their skills by working as a Web Developer and Helpdesk Assistant at Modellismoitalia.com, where they created and maintained the company website and managed sales. Giovanni then gained experience in a supervisory role as a Floor Supervisor at The Folly, a busy restaurant, where they trained staff and focused on enhancing sales. Grasso later worked in various administrative and IT roles for corporate clients through Citirecruit Temporary Services Limited, providing support in areas such as reception, database administration, and meeting scheduling. Giovanni also had a brief stint as an Administrative Assistant at Cafe Murano Limited, ensuring the smooth running of the office and providing administrative support. Before joining Eigen Technologies as a Senior IT Support Analyst in 2019, Grasso worked as an IT Service Desk professional at Camden and Islington NHS Foundation Trust, where they were responsible for recording and escalating IT-related queries and delivering a high-quality service. In their current role at Eigen Technologies, Grasso supports end-users with local and remote desktop support, manages trainees, creates support documentation, and ensures consistent user support across a global setting. Giovanni also handles tasks such as office move planning, IT inventory management, and user onboarding and offboarding procedures. Grasso has expertise in a variety of IT areas including Linux, MacOS, and Windows support, Office 365 administration, MDM solutions, patch management, and IT security. Giovanni'swork experience demonstrates their ability to work both independently and in a team and their strong communication and problem-solving skills.

Giovanni Grasso completed their Bachelor's degree in Information Technology with a specialization in Communication and Media Studies from Jobs in Italy, having attended from 2003 to 2006.