Merrit Neptune

Merrit Neptune is an accomplished professional with extensive experience in customer support and service operations, currently serving as the Director of Customer Support at Elation Health since March 2023. Prior to this role, Merrit held various senior managerial positions at athenahealth from March 2009 to March 2023, focusing on service integrity, authorization management, and client support. Responsibilities included overseeing daily operations of the Client Support Center in Manila, enhancing complex issue resolution processes, and leading strategic initiatives for multiple support teams. Merrit's background also features significant achievements in constructing patient support models and mentoring team members, demonstrating a strong commitment to improving customer experiences and operational efficiency across departments.