Manuel Mendoza

Manuel Mendoza has a diverse work experience starting with their current role as an L2 Technical Support Help Desk at Electric. In this role, they remotely troubleshoot computer hardware and software issues, configures MDM using JAMF and KASEYA, and handles VPN configurations for various companies.

Before that, Manuel worked at TELUS International, where they served as a Google Chrome Devices Specialist. Manuel assisted customers and IT teams in identifying network issues, deployed iOS and Android management through Google Cloud Support EMM and Apple Business Manager, and configured policies for Chrome OS devices using Active Directory.

Prior to that, Manuel was a Technical Support Representative for Google G Suite Business at TELUS International. Manuel helped customers with the initial configuration of G Suite Business, assisted in configuring mail servers through DNS, and provided troubleshooting support.

Manuel also has experience as a Flight Attendant at Avianca, where they ensured the security and onboard service for international flights and provided first aid when necessary.

Lastly, Manuel worked as a Team Lead Manager at SYKES El Salvador, demonstrating their leadership skills.

Overall, Manuel Mendoza's work experience showcases their expertise in technical support, troubleshooting, deployment, and customer service in various industries.

Manuel Mendoza pursued their education at the Universidad Tecnológica de El Salvador from 2019 to 2025, where they obtained an Engineer's degree in Computer Software Engineering. In addition to their degree, they also obtained a certification as a Chrome OS IT Administrator from ProctorU, a Meazure Learning company, in February 2020.