Erika Santalucia

Erika Santalucia is a seasoned professional with extensive experience in training and compliance across various sectors. Currently serving as a Training Specialist at ESB since October 2024, Erika supports training solutions and coordinates learning programs to align with business needs. Previously, as a Training and Compliance Coordinator at Medforce Healthcare Recruitment, Erika organized training sessions and developed reporting systems for compliance. At Accenture, Erika held multiple roles including Trust and Safety Training Specialist, where leadership of a training team for over 250 agents was key, along with delivering training in blended environments. Additional experience spans management roles in customer service environments and human resources recruitment, complemented by a Bachelor's degree in Psychology from Universidade Presbiteriana Mackenzie.