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Avinash Rai

Head of Technical Customer Support at ElectroNeek

Avinash Rai has a diverse work experience spanning over several years. Avinash currently works as the Head of Technical Customer Support at ElectroNeek, a position they started in December 2021. Prior to this, they served as the Operations Manager at Loyalty Prime GmbH from November 2018 to November 2021. Avinash also worked as the Manager of Software Services at G-Cube Solutions from June 2015 to November 2018. Before that, they held the role of Assistant Manager at MothersonSumi INfotech & Designs Ltd. (MIND) from October 2010 to June 2015. Avinash's career began at IBM Global Services, where they worked as a Senior Technical Executive from May 2008 to October 2010.

Avinash Rai completed their Master of Business Administration (MBA) in Information Technology from IMT Ghaziabad from 2009-2011. Prior to that, they obtained a Bachelor of Science (B.Sc) degree in Electronics equipment and Maintenance from the University of Allahabad from 2004-2007.

In terms of additional certifications, Avinash Rai has obtained various certifications including EXIN BCS SIAM™ Professional from EXIN in May 2020, Critical Thinking from LinkedIn in December 2019, ITIL 4 Foundation from PeopleCert in December 2019, Building Customer Loyalty in 2014 from LinkedIn, Microsoft Certified Solutions Associate from Pearson VUE in May 2018, ITIL V3 Service Operation Trained & Certified in January 2014, PRINCE2 from APMG in October 2013, Trained on ITIL V3 Service Transition from an Internal Training Program in August 2013, Lean Six Sigma Green Belt from Benchmark Six Sigma in April 2023, Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile in April 2020, Amazon Web Services Solutions Architect Associate from Pearson VUE in May 2019. Avinash has also attained certifications such as ISMS Proficiency winner and ISO 27001-2005 from MIND QAG, ITIL V3.0 Foundation from EXIN, Internal Auditor for ISO20000 & ISO 27001:2005 from TQ Vision, and MCSA from Pearson VUE, but the obtained month and year for these certifications are unavailable.

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  • Head of Technical Customer Support

    December, 2021 - present

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