JH

Jordan Hancock

Head of Customer Strategy & Engagement at Element

Jordan Hancock's work experience includes:

1. Head of Customer Strategy & Engagement at Element (2020-present): Jordan leads Element's customer success strategy and acts as the voice of the customer. Jordan closely collaborates with current and potential customers to understand their challenges with real-time communications. Based on these insights, they shape Element's on-premise and hosted solutions to meet customer requirements.

2. Founder and Managing Director at FRAMESERVE LIMITED (2014-2020): Jordan founded and managed FRAMESERVE LIMITED.

3. Director & Co-Founder at digifi.it (2011-2014): Jordan co-founded digifi.it, a SaaS-based digital publishing platform for consumer-facing brands. Jordan supported customers such as Boots, Co-Op, Honda, Superdrug, and Tesco. Jordan built and managed the company, which was eventually acquired.

4. Head of Business Account Management at OpenMarket (2007-2011): Jordan served as the Head of Business Account Management at OpenMarket.

5. IT Consultant at PC Hardware (2004-2007): Jordan worked as an IT Consultant at PC Hardware.

Jordan Hancock attended The University of Waikato from 2000 to 2004. During this time, they pursued a Bachelor of Science (BSc) degree in Applied Computing.

Links

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Timeline

  • Head of Customer Strategy & Engagement

    April, 2020 - present

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