Jordan Hancock's work experience includes:
1. Head of Customer Strategy & Engagement at Element (2020-present): Jordan leads Element's customer success strategy and acts as the voice of the customer. Jordan closely collaborates with current and potential customers to understand their challenges with real-time communications. Based on these insights, they shape Element's on-premise and hosted solutions to meet customer requirements.
2. Founder and Managing Director at FRAMESERVE LIMITED (2014-2020): Jordan founded and managed FRAMESERVE LIMITED.
3. Director & Co-Founder at digifi.it (2011-2014): Jordan co-founded digifi.it, a SaaS-based digital publishing platform for consumer-facing brands. Jordan supported customers such as Boots, Co-Op, Honda, Superdrug, and Tesco. Jordan built and managed the company, which was eventually acquired.
4. Head of Business Account Management at OpenMarket (2007-2011): Jordan served as the Head of Business Account Management at OpenMarket.
5. IT Consultant at PC Hardware (2004-2007): Jordan worked as an IT Consultant at PC Hardware.
Jordan Hancock attended The University of Waikato from 2000 to 2004. During this time, they pursued a Bachelor of Science (BSc) degree in Applied Computing.
April, 2020 - present