Kevin Lyman

Kevin Lyman has extensive experience in customer service and sales. From 2022 to 2020, they were Manager of Customer Service at Element Science, Inc. Kevin then moved to iRhythm Technologies, Inc. where they served as Customer Care Supervisor and Sr. Customer Care Advocate from 2020 to 2017. During that time, they successfully led a top performing team exceeding KPIs through motivating, mentoring, and coaching. Kevin also resolved escalated patient and account issues within 24 hours leveraging interdepartmental partnerships with clinical and billing. From 2017 to 2016, they were Customer Success Manager at FriendMedia, Inc. where they utilized credible proficiency and formulated, executed, and streamlined SOPs for numerous day-to-day operations. Kevin also delivered continuous support to cross-functional teams in maintaining workflow while directing Customer Success Team. From 2016 to 2013, Kevin Lyman was Associate Territory Manager at Alma Lasers North America. Kevin's duties included improving relationships between manufacturer and customers, answering product inquiries, and delivering clinical support. Kevin also represented Alma Lasers at national industry conferences and attended multiple periodic sales meetings and conventions. Kevin also performed Lead Generation duties in the region of Northern CA, Reno NV, and HI. Finally, from 2013 to 2012, they worked at Gallo Sales Company as Commission Sales Representative, Sales Representative, and Merchandiser. Kevin managed a territory of 85 accounts and worked with multiple store owners and department managers to maintain positive relationships. Kevin also observed market trends and utilized the information for incremental sales. At Saint Agnes Medical Center, they were Genesis Physician Coach from 2012 to 2013 and was responsible for transitioning experienced and stubborn physicians seamlessly from paper charts to EMR.

Kevin Lyman obtained a Bachelor of Science (BS) in Biology Anatomy and Physiology from California State University, Fresno. Kevin also holds certifications from LinkedIn, Coursera, and the Federal Communications Commission, including Developing Your Emotional Intelligence (2022), Coaching Virtually (2022), Communicating with Empathy (2022), Developing a Mentoring Program (2022), Empathy for Customer Service Professionals (2022), Business Writing Principles (2021), De-Escalating Conversations for Customer Service (2021), COVID-19 Contact Tracing (2020), USA FCC Amatuer Radio License (2018), and Basic Life Support for Healthcare Providers (BLS) (2019).