Eiq Ux/ui Lead - Birmingham, UK

Role

EiQ UX/UI Lead

Location

Birmingham

Business Background

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customized assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

What do we do?

We help our clients negotiate a rapidly changing world, by working with them to manage and mitigate the risks they face. We serve a wide variety of industries, with a core focus on Food & Beverage, Consumer Goods, Transportation & Mobility, Technology & Telco, Construction & Manufacturing, Energy and Renewables and Chemical & Processing.

Our products and services range from independent third-party auditing to certification and training; we also offer consultancy services, real- time assurance technology and data-driven supply chain transformation programs. our innovative end-to- end solutions help our clients shape their own future, rather than letting it shape them.

LRQA currently operates across 51 countries, has more than 2,500 colleagues, generates around £350m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.

Role purpose:

LRQA is seeking a passionate, detail oriented/hands on EiQ UX/UI Lead to design and deliver digital experiences to support one of our core growth priorities in the organization.

EiQ UX/UI Lead will be a change agent, you will be championing a customer-centric approach to digital experience strategy and design, and challenge design concepts, assumptions & positions with alternatives based on industry best practices and future trends.

You will have the opportunity to work closely with the LRQA’s multi-functional / multi-national teams, includes Advisory Team, Assessment Team, Product Development, Analytics and I.T. teams to drive the planning and development of exceptional digital products that support our program effectiveness vision and enable responsible sourcing excellence for our multi-national clients. This role presents the opportunity to work at a dynamic and fast-growing company, with an experienced global team managing diverse projects, and have a core voice in bringing ELEVATE’s digital solutions to life.

Responsibilities

• Champion and lead a human-centred design approach to discover, define, ideate, prototype, and test a pipeline of end-to-end user experiences to deliver on our customer and business priorities.

• Apply data-driven insights and empathetic approach to the design works.

• Lead the UX design process, work with Product Owner / Product Management Team on user & market research, persona development, user journey mapping and information architecture

• Conduct user & market research, design workshop (e.g. Design Thinking Workshop) and usability testing to understand user needs, behaviours, and pain points, and use insights to inform design decisions.

• Define & maintain the design guidelines and set global design standard, best practices and standards across the digital team’s output

• Collaborate with developers and provide wireframes, prototypes, mock-up and digital assets for the teams.

• Be a guardian of the digital customer experience, working with stakeholders to ensure that we launch experiences which are desirable, feasible and viable.

• Stay abreast of emerging digital trends and innovation and identify potential use cases.

• Build and evolve the tools, processes, and governance frameworks to embed digital best practices

• Define, manage, and present key success measures to reflect deliverables results.

• Communicate design decisions and rationale effectively to stakeholders.

Qualifications

• 8+ years’ experience in digital experience strategy and/or experience design in B2B/B2C domain

• Strong acumen in digital technologies, frameworks, and development approaches for web and mobile

• Expertise human-centered experience design, with a focus on digital channels

• Expertise in user interface and user experience design

• Excellent understanding of UX principles (research, conceptualization, development, etc.

• Demonstrated ability to incorporate design thinking into the product development process

• Strong understanding on User Research, User Task Flow, Wireframe, Storyboards, Information Architecture and Usability

• Proficiency in software like Sketch, Adobe XD, Figma, Illustrator, InVision Studio, …etc.

• Be a change agent. Sensitive to digital and SaaS product market trends with the ability to identify opportunities and drive and implement changes.

• Energetic, persistent, independent, and creative, highly versatile, and willing to take up new challenges.

• Think and plan strategically and think out of the box.

• Previous experience in ESG social compliance audit and/or SaaS products is ideal.

• Experience in Agile software development with Scrum or other Agile methodologies/frameworks

• Excellent communication, interpersonal, planning and organization skills

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future.

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