Kristiina Kaldre

Kristiina Kaldre has a diverse work experience spanning different industries. Kristiina started their career as a Customer Service Manager at Minu Vara AS from August 2001 to August 2003. Kristiina then moved on to Tallinna Kaubamaja AS where they served as a Customer Service Manager, overseeing a team of approximately 100 people, from February 2004 to November 2004. Following this, they joined Elisa Eesti AS in November 2004, initially as the Head of Contact Centre where they managed customer service operations and led a team of around 80 people until May 2012. Kristiina then transitioned to the position of Head of Service Assurance, responsible for managing a team of about 30 professionals focused on problem management, incident management, change management, and CMDB. In addition to their roles, they also served on various management boards and teams within the company, including the Elisa Technology Unit management board, the Employer branding team, the Remote work planning and implementation team, and the Elisa Mental Health advisory board. Kristiina is also credited with creating and developing a clearly defined reporting system (metrics and KPIs) for their division and serving as the Head of Process management from 2015 to 2018. Additionally, they have been a member of the board of Elisa Spordiklubi (Elisa's Sportsclub).

Kristiina Kaldre attended Millard South High School, but the duration of their studies there is unknown. From 1996 to 2001, they studied Behavioral Sciences at Tallinn University. No degree information is provided for either institution.