Sherina Penny

Sherina Penny is an experienced professional in technical support and management, currently serving as the Director of Support at ELLKAY since October 2022. Prior to this role, Sherina held positions such as Senior Manager of Technical Support at Phreesia and Manager of Technical Support at DealerSocket, where notable achievements included leading large teams, enhancing customer satisfaction, and streamlining support processes. With a strong foundation in customer technical support management established during a lengthy tenure at Commdec, Sherina possesses a blend of robust leadership skills and innovative problem-solving abilities. Educational accolades include two master's degrees in Management and Leadership, and Information Technology Project Management from Western Governors University, along with degrees in Organizational Leadership and Information Technology from Texas A&M University-Commerce and Navarro College, respectively.