Ana Carolina Ferraz

Ana Carolina Ferraz has a diverse work experience, starting with their role as a Product & Industrial Design Intern at Amelia Tarozzo Design in 2010. In 2014, they served as a Branch Leader at Premier Care in Bathing. From 2015 onwards, they joined Embraer, where they initially worked as an Executive Assistant before advancing to the role of Ambassador of Embraer's Global Customer Center. Currently, they hold the position of Head of On-Site Customer Experience at Embraer.

Ana Carolina Ferraz, MBA, obtained their Bachelor's Degree in Industrial and Product Design from Istituto Europeo di Design - IED São Paulo in 2011. Ana Carolina then pursued their Master of Business Administration (MBA) from the University of Illinois Urbana-Champaign between 2019 and 2022. During their MBA, they specialized in Financial Management, Value Chain Management, and Managerial Economics & Business Analysis through the Gies College of Business at the University of Illinois Urbana-Champaign. In 2021, they completed the Intercultural Etiquette and Protocol Trainer program at The Protocol School of Washington. Additionally, they obtained a certification in Service Excellence and Memorable Customer Service from the Ritz-Carlton Leadership Center in 2018 and a certification in Luxury Management from Maison du Luxe in July 2022.