Shannon Golliher

Shannon Golliher is an experienced professional in sales operations and CRM strategy, currently serving as Senior Analyst for Sales Operations at Emerald Expositions since October 2019. Golliher has successfully managed Salesforce migration and training, achieving 97% user adoption and increasing accounts from 15K to 40K, which generated significant new business opportunities. Prior to this role, Golliher held the position of CRM Business Analyst at Informa Markets, where the design and execution of a CRM strategy facilitated approximately 25 annual events. Golliher also served as Team Lead of Expo Billing & Operations at UBM Advanstar, overseeing a large volume of customer accounts and implementing billing process improvements. Golliher's educational background includes a Bachelor's degree in History from California State University, Northridge, and an Associate's degree.