Vadim S.

Vadim S. is a seasoned professional in customer experience and operations management, currently serving as the Head of B2C Customer Experience at Emerging Travel Group since April 2023. Prior to this role, Vadim held the position of Head of Operations at WeWork from October 2021 to March 2023, where responsibilities included streamlining operations, managing finances, enhancing membership engagement, and negotiating vendor contracts. Vadim also has significant experience as Head of Operations at Marriott International, where operational control was established post-crisis, alongside team building, budget management, and guest satisfaction improvement initiatives. Additional roles include Customer Service Manager at Thomas Cook and Support Associate at Cedar Fair Entertainment Company, complemented by educational credentials in Customer Experience, Economics, and Hospitality Management from various institutions.