Shane B.

Shane B.'s work experience is as follows:

From June 2022 to present, Shane B. is the Chief Executive Officer at Emida, a global technology service provider and master distributor of prepaid wireless products. In this role, they focus on serving domestic and international telecom operators, mobile virtual network operators (MVNOs), and content providers. Emida currently services millions of unbanked consumers and reaches over 30,000 SMBs in 37 countries. Shane B. leads a team of over 120 individuals across offices in Orange County, CA, Mexico City, and Bogota, Colombia.

From June 2021 to June 2022, Shane B. held the position of President & Chief Operating Officer at Emida, where they continued to run the company's operations and focused on driving growth.

From November 2013 to June 2021, Shane B. served as the Chief Operating Officer at Emida, providing visionary leadership for the U.S. business division as well as operational divisions globally.

In May 2013, Shane B. took on the role of Acting CEO at Emida, leading the company through a transition of leadership and reporting to the Board of Directors. Under their leadership, the company made key decisions such as eliminating underperforming products and embarking on a new strategic path.

From September 2011 to May 2013, Shane B. was the Vice President of Operations at Emida, where they expanded revenue and retail distribution in Mexico by implementing strategic initiatives and optimizing production systems.

Starting from November 2007 until September 2011, Shane B. served as the Director of Customer Service and QA at Emida. During this time, they scaled the support team, increased customer satisfaction scores, and generated additional revenue through a Premium Customer Care program.

Prior to their tenure at Emida, from January 2001 to November 2007, Shane B. was a Co-Founder and VP of Customer Relations at Foldera, a startup software company. Shane was responsible for building the customer relations department, implementing self-service options, and managing support for over 100,000 customers.

Shane B. obtained a Bachelor of Arts (B.A.) degree in Cognitive Science from UC Irvine, where they studied from 1999 to 2004. Additionally, they acquired a certification in Behavioural Economics in Action from edX in October 2013.