Cecilia Smith

Cecilia Smith is a B2B Account Specialist at Empatica since August 2021, where contributions include providing dedicated support to B2B clients, managing complex inquiries, mentoring team members, and implementing logistics strategies. Prior experience includes serving as a Research Assistant for CAMD Dean’s Fellow Research Team at Northeastern University, where Cecilia was involved in workshop planning and survey development regarding climate health. Furthermore, experience as a Medical Assistant and Medical Administrative Assistant at Massachusetts Eye and Ear involved coordinating patient flow, managing confidential information, and providing high-level customer service to physicians and patients. Cecilia holds a Bachelor's degree in Communication Studies with a minor in Chinese Language from Northeastern University and has also studied at East China Normal University.