Carlos Barahona

Carlos Barahona has a diverse work experience spanning several roles and companies. Carlos started their career at Sprint in 2010 as a Service and Repair Technician, where they identified and resolved various hardware and software issues. In 2014, they joined Wix.com and served as a Customer Support Specialist, an Advanced Billing and Technical Support, an Escalation Support Supervisor, and finally as a Product Development Specialist. During their time at Wix.com, Carlos conducted usability testing, collaborated with a global development team, and supervised call center activity. In 2019, they joined Lever as a Customer Escalations & Training Specialist, where they certified on all functionalities of Applicant Tracking System and worked on problem-solving, bug resolution, and curriculum development. Later, they transitioned to the role of Technical Support Engineer, responsible for evaluating and solving customer issues, documenting errors, and facilitating customer communication with the engineering team.

Carlos Barahona completed their high school education at Balboa High School from 2006 to 2009. Following this, they pursued a Bachelor's degree in Business Administration and Management, General at City College of San Francisco, from 2009 to 2013.