Boris Dimitrov

Boris Dimitrov is an accomplished IT Operations Manager currently working at Employment Hero since May 2022. Previously, Boris served as the IT Operations Team Lead and held the position of Service Desk Manager at Immediation, where responsibilities included building a support function within a start-up legal technology organization. Prior roles include Service Desk Team Leader at Somerville House, focusing on operational leadership and project management in the education sector, and Service Desk Team Leader at Bupa Australia & New Zealand, where Boris enhanced the phone consultant team. Experience also includes a role as Training & Quality Coordinator at Logicalis, emphasizing quality assurance and staff training in a managed services environment. Boris holds a degree in Network Engineering and Information Technology from Queensland University of Technology, completed in 2012.