Alexandre L.

Alexandre L. has worked as an Estagiário de TI, Operações e Infraestrutura at Unipar Carbocloro S.A from July 2017 to July 2019. In this role, they gained experience in general level 1 and 2 support for end users through Helpdesk/Service Desk tools, both remotely and in-person. Alexandre also handled ticket registration and routing in Latin America (Brazil and Argentina). Alexandre was responsible for installing, maintaining, and updating operating systems, with expertise in Windows XP, 7, 8, 10, Windows Server 2008, and 2012. Alexandre had knowledge of Active Directory, Domain Name Server, Dynamic Host Configuration Protocol, as well as installation and configuration of the entire Office suite. Alexandre was proficient in Symantec Endpoint Protection for antivirus and firewall systems. Additionally, they possessed skills in TCP/IP networks, DHCP protocol, router installation and configuration, and switch maintenance. Alexandre had experience in configuring VOIP telephone lines and PABX systems, identifying issues, repairing BLIs, and telephone and network cabling. Alexandre had advanced knowledge of hardware assembly and maintenance for desktops, laptops, mobile devices, and printers. Alexandre was responsible for inventory control and updates for the IT equipment. Alexandre was also familiar with daily data backup routines. Alexandre L. then joined ENACOM Group in 2021, where they initially worked as an Estagiário de testes/QA from November 2021 to April 2022. Following that, they transitioned to the role of Analista de teste/QA, starting in April 2022. No end date is provided for their current role at ENACOM Group.

Alexandre L. completed their Bachelor's degree in Information Systems from Universidade Santa Cecília from 2017 to 2021. Prior to that, they pursued a Technical degree in Computer Networks from Senai São Paulo from 2013 to 2014. Alexandre also obtained several additional certifications in various domains from Senai São Paulo, including Competência Transversal em Educação Ambiental, Competência Transversal em Empreendedorismo, Competência Transversal em Propriedade Intelectual, Competência Transversal em Segurança no Trabalho, and Competência Transversal em Tecnologias da Informação e Comunicação. The specific months and years of obtaining these certifications are not provided.