Phyllis B. Vanest

Phyllis B. Vanest has extensive work experience in the field of application support engineering and customer service. Phyllis B. is currently working as a Sr. Support Engineer at Encapture, where they are responsible for providing world-class support and building relationships with internal and external clients. Prior to this, they worked at M-Files as a Senior Application Support Engineer, contributing to ticketing and phone support, bug documentation, and troubleshooting technical product issues. Phyllis B. also worked at Dynata in various roles, including Senior Application Support Engineer, Manager Application Development Support, and Application Support Team Lead. In these positions, they demonstrated expertise in critical legacy proprietary applications, MySQL data mining, bug fixes, and system troubleshooting. Before joining Dynata, they worked at GEICO as a Senior Insurance Counselor. Throughout their career, Phyllis has proven to be a dependable and organized team player with excellent communication skills.

Phyllis B. Vanest obtained a Bachelor of Science (BS) degree in Computer and Information Systems Security/Information Assurance from DeVry University in 2003. In addition to their formal education, they have also acquired several certifications, including Effective Listening, Providing Legendary Customer Service, and The Six Morning Habits of High Performers from LinkedIn in September 2021. Phyllis B. also obtained the Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS) in February 2020.