Encompass Supply Chain Solutions
Rocio A Garcia currently serves as a Customer Service Support Manager and Business Development Specialist at Encompass Supply Chain Solutions since June 2023. Rocio has extensive experience in planning and procurement as a Planner/Buyer at TKR USA since April 2019 and previously at Sony Electronics from December 2013 to April 2019. Rocio also held roles as a Senior Customer Service Representative and Customer Service Representative at Sony from October 2011 to December 2013, focusing on escalations and customer support. Rocio holds a Bachelor of Business Administration in Business Administration and Management from Instituto Tecnologico de Nuevo Laredo, completed in 2007.
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Encompass Supply Chain Solutions
Encompass is a market leader in forward and reverse supply chain management and repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass manages all stages of the product lifecycle, including OEM replacement parts and finished goods logistics, board repair and product refurbishment services, returns management, consumer technical support, asset value recovery and eco-friendly disposal. We provide full visibility and accountability to ensure top performance. Encompass is headquartered in and operates a 150,000-square-foot distribution and repair facility in Lawrenceville, GA, just north of Atlanta. We also have strategically-located distribution facilities in Nevada and Florida with order fulfillment to Canada and Latin America. Encompass maintains call center operations in Lawrenceville 8:30 a.m.-8 p.m. Eastern time. The company employs approximately 200 associates. To learn more, please visit our corporate site, solutions.encompass.com and e-commerce site, encompass.com.