Jess Mooney

Jess Mooney is an experienced professional with a diverse background in sales, marketing, and operations. Currently employed at United Malt as the Interim Sales Operations Manager for North America, Jess is responsible for building and optimizing the newly created North American Sales Operations team. This includes integrating the US and Canadian functions, developing specialized roles within the team, and implementing cross-functional processes. Jess provides support and guidance to various teams, including Customer Experience, Inside Sales Rep, and Customer Service Rep teams.

Prior to this role, Jess worked as a Marketing Content Strategy Consultant at Encore Business Solutions, where they developed and maintained a Microsoft Dynamics 365 content strategy. This involved creating and managing content related to Dynamics 365 product, architecture, implementation, training, and processes.

Jess also served as the Director of Marketing at Encore Business Solutions, leading marketing initiatives and focusing on lead generation using Microsoft Dynamics 365 CE/Sales/CRM with ClickDimensions. They worked closely with Sales to streamline the sales process and develop strategies for marketing and customer relations.

Before joining Encore Business Solutions, Jess worked as a Sales and Marketing Operations Consultant at Help Desk Cavalry. They restructured the sales and marketing team, implemented cross-functional processes, and focused on improving customer satisfaction metrics through mapping and streamlining the customer experience.

Jess has also worked as an Independent Marketing Consultant at United Way of King County, utilizing Microsoft Dynamics 365 Sales/CE with ClickDimensions to support marketing projects and provide system improvements.

Earlier in their career, Jess held roles such as Director of Marketing and Communications at Help Desk Cavalry, Marketing and Sales Manager at Banya 5 Urban Spa, and General Manager at Le Marcel Specialty Bakery for Dogs. In these roles, Jess focused on marketing initiatives, brand reinforcement, public relations, sales operations, and community outreach.

Overall, Jess Mooney has a strong background in sales operations, marketing strategy, and cross-functional team management, with expertise in Microsoft Dynamics 365.

Jess Mooney has a Bachelor of Fine Arts (BFA) degree from the University of Oklahoma, which was obtained from 1998 to 2001. In 2014 to 2015, they attended the University of Washington - Michael G. Foster School of Business and earned a Strategic Marketing Operations Certificate in marketing. Furthermore, in 2015 to 2016, they pursued an Integrated Strategic Marketing Certificate at the USC Marshall School of Business, also in the field of marketing.