Dennis Fox

Dennis Fox has extensive experience in customer success and support roles. Dennis is currently the Senior Director of Customer Success & Support at EnergyCAP, LLC, where they empower energy and sustainability leaders with actionable data. Prior to this, they served as the Director of Global Technical Support at Ephesoft, Inc., where they led a global team and implemented a "follow the sun" support model. Dennis also worked as the Director of Customer Success at LightBox, where they improved the Net Promoter Score and created a customer success manager tracking system. Before joining LightBox, Dennis worked as the Director of Customer Success at Digital Map Products, where they focused on increasing renewal rates and overall customer satisfaction. Dennis has also held leadership positions at Tom Ferry International, Customer Focus Software, Smarsh, Symantec, and LiveOffice. Throughout their career, Dennis has consistently demonstrated the ability to build and manage successful customer success teams, implement strategies for customer growth and retention, and establish key performance indicators for evaluating team performance.

Dennis Fox attended the University of California, Berkeley from 1995 to 1998, where they obtained a Bachelor of Arts degree. The field of study for their degree is not provided.