Customer Success Manager

Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.

Who We Are:

At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.

Responsibilities:

As a high-energy, results-driven CSM/Technical Account Manager, you will play a pivotal role in ensuring our customers'(B2B) success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:

• Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth

• Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quota.

• Customer Advocacy: Represent customers’ (B2B) needs across product, engineering, sales, and marketing to deliver the best experiences

• Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion

• Pipeline Management: Proactively update and maintain your pipeline using Salesforce

• Client Relationship Management: Serve as the primary point of contact for assigned accounts

• Project Management: Ensure efficient execution of internal initiatives to improve customer success

• Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas.

• Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.

Expectations:

• 5+ years of hands on experience selling contact center solutions to B2B client is a must

• Experience within the Sales team as a strategic Customer Success Manager, Sales / Account Manager

• Experience in the SaaS or Enterprise software industry required

• Understanding of the market research industry with great interpersonal skills

• Past experience of doing direct sales with customers (B2B)

• Fluency in English and Portuguese is a must, both written and verbal

• Candidates from Lisbon preferred

• Eligibility to work in the country without sponsorship

What We Offer:

• Play a key role in driving customer success and satisfaction.

• Work in a collaborative and dynamic global team environment.

• Salary package with performance-based incentives.

• Remote work culture

• Salary offered: Euros 40,000-50,000

Ready to elevate your career with Enghouse Interactive? Apply now and join a team that's shaping the future of market research and customer success!

Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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