Hisham Waked (He)

With over 10 years in project management and technical implementation, I also bring a strong background in operations, support engineering, and escalations management. From 2006 to 2014, I worked as a Senior Operations/Support Engineer and Escalations Specialist, where I managed high-priority technical escalations and provided expert support for critical issues, ensuring service stability and customer satisfaction.

Currently a Project Manager at Enghouse, I oversee Installation & Commissioning Services, ensuring alignment with customer agreements and optimizing project efficiency. I work closely with cross-functional teams to deliver tailored solutions that meet client needs.

I am passionate about driving value, enhancing team collaboration, and advocating for fair recognition of project contributions. One of my career focus is on improving processes and team efficiency to achieve outstanding project outcomes.